Ask us for the evidence
On any claim, before you buy.
Southampton · Retailer, not a salon
"Virgin remy"
"Virgin remy"
is a claim, not a word.
Remy, virgin, single donor, double drawn: in this trade they get used as decoration. Each is a factual statement about a product, and consumer law requires it to be true. We use them only where the supply chain backs them up.
- 2024trading since
- Sotonbased in
- Proofon request
- Nofitting
What we sell
Four lines, described accurately
Claims applied only where evidenced, and the gaps stated rather than papered over.
Hair extensions
Wefts, bundles and lengths, described with the terms the supply chain actually supports.
See the programClip-ins and temporary pieces
Clip-in sets and temporary pieces, for people not wanting a bonded method.
See the programCosmetic and toilet articles
Haircare and cosmetic articles, with the UK safety documentation behind them.
See the programGuidance before buying
Honest guidance on method, suitability and the risks nobody mentions at checkout.
See the program
How it works
How we describe things
Apply a product claim only where the supply chain supports it, state plainly what cannot be verified, explain the hygiene limits on returns before purchase, and warn about tension and adhesives rather than after.
Claims only where backed
And the gaps named, not hidden.
Returns explained first
Opened hair is usually non-returnable.
Fitted by a professional
We sell it; we do not fit it.
Working together
Ways to buy
Priced per item, shipped across the UK. Hygiene limits on returns are explained before you order, not afterwards.
Consumer orders
Buy for yourself, with guidance first.
- Claim evidence on request
- Colour match discussed
- Risks explained before sale
- Statutory quality rights
- Care instructions included
Professional orders
For stylists and salons buying stock.
- Consistent described specification
- Evidence for claims supplied
- Batch information where held
- Honest about what varies
- Reorder support
What we will not say
Said plainly, because these are legal claims.
- No unevidenced "virgin" or "remy"
- No unverified ethical sourcing
- No treatment for hair loss
- No guaranteed colour match
- No fitting advice as a fitter
Every engagement is quoted after a free consultation. No subscription.
How we work
A retailer that treats product words as claims
Her Hair Extensions Ltd is a private limited company registered in England and Wales under company number 15452176, based at Panelrite House on First Avenue in Southampton and trading since January 2024. The company was previously named Empire H Ltd and was renamed in July 2026, which is on the public record and which we would rather state than leave for someone to find.
The hair extension market has a vocabulary problem. "Remy", "virgin", "single donor", "double drawn" and "100% human hair" are used as though they were adjectives, when each is a factual statement about a product that consumer protection law requires to be accurate. A retailer that repeats a supplier's wording has adopted that claim as its own. So we apply those terms only where the supply chain supports them, we tell you what evidence we hold if you ask, and we say openly where we cannot verify something — including ethical sourcing, which we will not assert without documentation. We sell; we do not fit. And we warn about tension, duration and adhesive reactions before the sale rather than after.
Frequently asked
The questions we get most
What does "virgin remy" actually mean, and is yours?
Remy means the cuticles are aligned in one direction; virgin means chemically untreated. They are factual claims, not marketing adjectives, and an inaccurate one is a misleading commercial practice. Ask us about a specific product and we will tell you what evidence we hold for the description, including when the honest answer is that we cannot verify part of it.
Is your hair ethically sourced?
We will not make that claim unless we can evidence it, and for parts of this supply chain traceability is genuinely difficult to establish. Where we hold documentation we will show you what it covers. Where we do not, we say so rather than using the phrase because it sells. A supplier asserting full donor consent should be asked what that assertion rests on.
Can I return hair if the colour is wrong?
If it is unopened, yes, within fourteen days of receiving it. Once the sealed packaging is opened, hair falls within the hygiene exception to the cancellation right and we cannot take it back. That is why we would rather discuss colour matching with you before you order than deal with it afterwards — screens are unreliable for this.
Will extensions damage my hair?
They can, and anyone selling them should tell you so. Extensions fitted under too much tension, left in beyond the recommended period, or applied to hair that is already fine or stressed can cause traction alopecia, which may be permanent. Bonds and adhesives can also cause allergic reactions and need patch testing per their instructions.
Can you fit them for me?
No, we are a retailer. Fitting should be done by a competent professional who can assess your own hair, which is not something we can do from an order. If a supplier is happy to sell you a bonded system with no mention of who should fit it, that is worth noticing.
Do you sell anything for hair loss?
No, and we will not describe anything we sell that way. A product presented as treating or preventing hair loss or a scalp condition is a medicine in UK law and needs MHRA authorisation. If you are losing hair, that is worth seeing a GP or dermatologist about rather than buying a product for.
Want to know what is behind a description?
Ask us what evidence we hold before you buy. No obligation.